When things go south, PR people do one of two things: A) panic, and do as their told, which usually means crafting a "CYA" response or B) take a strong position, take responsibility for mistakes made, and do what you can to make sure that people know you're leveling with them.

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Ever been in one of those brainstorms trying to come up with a "media event" that will draw broadcast attention? You know the "let's donate X to children with Y disease and invite the press"... those sessions. Not to sound cynical, because these causes often really do benefit and they truly are a bright spot amongst the dull churning of every day news....

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