communication

The Life-Changing Magic of Encouragement

The Life-Changing Magic of Encouragement

I remember the moment very well.

It was sometime around 1999 or 2000, and I had recently announced my decision to leave my job at Blanc & Otus for the greener pastures of Scient. Word had made its way around B&O that I was moving on, and when I saw our CEO, Jonelle Birney, approaching me in the hallway, I assumed she’d heard the news as well.

As she got closer to me, a pit opened up in my stomach. How would she react? Would she be angry at me for abandoning my clients and the few folks who reported to me at the time? Was I even a blip on her radar screen? I mean, jeeze, maybe she didn’t even know how to pronounce my name!